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Everything you need to know about buying parts, escrow protection, seller subscriptions, offers, and delivery logistics across Nigeria & West Africa.
Track Order & Escrow
View real-time dispatch progress, waybill info, and funds safely locked in escrow until your inspection is complete.
Check Invoices48hr Inspection Period
Received a part that doesn't fit or work? Open a dispute before the 48-hour inspection countdown expires to pause payout.
Dispute ResolutionNeed Direct Help?
Our dedicated support agents in Lagos and Abuja are available via Live Chat, WhatsApp, or email ticket.
Contact SupportExplore Help by Topic
Browse our organized guides for buyers, automotive specialists, device technicians, and scrap dealers.
Buying & Making Offers
Learn how to browse inventory, negotiate custom pricing, submit single-item offers, and lock items before they sell out.
Escrow & Secure Payments
Your money is safe. Funds are held in neutral escrow until you receive and verify the item matches description.
Shipping & Deliveries
Nationwide parcel dispatch, waybill tracking, fragile auto parts packaging, and hub pickup options.
Seller Tiers & Plans
Grow your automotive shop or gadget refurbishing brand. Starter, Pro, and Enterprise membership privileges.
Community Requests (RFQs)
Can't find a rare part? Post a request to thousands of verified auto mechanics, dismantlers, and electronics technicians.
Disputes & Mediation
How Parts & Parcel arbitrates disagreements, handles defective components, and protects both parties fairly.
The 4-Step Parts & Parcel Escrow Journey
No payment is ever sent directly to the vendor upfront. Here is how your transactions are protected:
Find or Request
Search catalog listings or post a Community Request with your part specifications, VIN, or OEM part number.
Negotiate Offer
Agree on price, shipping method, and warranty with the seller via the structured offer drawer or direct checkout.
Escrow Payment
Pay securely using card or bank transfer. Funds are safely locked in escrow while the vendor prepares dispatch.
Inspect & Release
You have 48 hours to inspect fitting and condition. Once verified, escrow releases payment to the seller.
Frequently Asked Questions
Quick solutions to common questions from both buyers and sellers.
How does Parts & Parcel Escrow protect my money?
When you pay for an item or accept a seller's invoice, the money is not sent directly to the vendor's bank account. Instead, it is locked in a secure neutral escrow vault. The vendor only receives funds after you confirm delivery and complete your 48-hour inspection window without filing a dispute.
What if the part received does not fit or is defective?
You have a mandatory 48-hour inspection period starting from the moment delivery is marked as completed. If the part doesn't fit, doesn't match descriptions, or doesn't work, simply click "Raise Dispute" on your invoice. Escrow release is instantly frozen until the seller provides an exchange or our team authorizes a full refund.
Are offers legally binding before payment?
Offers and counter-offers represent agreed commercial pricing terms, but they are not final or binding until payment is completed. All listings remain subject to real-time inventory availability. When you proceed to checkout an accepted offer, the stock quantity is locked temporarily for your payment.
How do Community Requests (RFQs) work?
If you cannot find a specific part in our marketplace catalog, navigate to the Community page and submit an RFQ. Detail the vehicle make, model, year, or device specs with photos. Qualified vendors submit offers directly to your request. You can compare warranty, price, and reputation before choosing the best quote.
How are seller subscription plans charged?
Sellers can choose between monthly or annual billing. All accounts start on the Starter Free tier. Upgrading to Pro or Enterprise provides higher daily RFQ quote responses, larger inventory capacity, lower escrow commission percentages, fee caps, and priority placement in search results.
What payment options are available?
We partner with Paystack and Flutterwave to support all major debit/credit cards (Mastercard, Visa, Verve), direct bank transfers, USSD codes, and international cards. All payments are encrypted with PCI-DSS Level 1 compliance.
Didn't find what you are looking for?
Our support engineers and escrow arbitration specialists are available to answer inquiries, verify parts, or assist with disputes.